![]() ![]() The room was an absolute disappointment and not at all what we were looking forward to or what we paid for. ![]() We took our suitcases and made our way to our new room. We decided to do so, perhaps it sounded worse than it actually was. I asked if we had seaview and reception answered ‘partially’ and ‘maybe you want to check it out?’. For the next 8 nights, we received another room. This took away lots of available credit on my credit card, limiting our possibilities to book a last minute alternative hotel. This was after we were already charged for the room, plus possible extras. Only when the keys were handed over, reception informed us about the downgrade by saying ‘we had to change your room, I hope you are OK with that’. We were only informed about the room change at the end of the process. In the remainder of this post you can read about our thoughts and actions while dealing with the situation.īefore we were informed about the room change, our entire check in proceeded as normal. So how to deal with a situation like this? What to do next? What to do when your hotel is overbooked and your chosen room, for which you might have paid premium like us, isn’t awarded to you? As a platinum elite member at both Accor and Marriott this is a completely new experience for us. At the reception desk, the staff was neither friendly nor keen on coming up with a solution. Instead of writing a blog about Avila’s beautiful ocean views we are on the ground floor of a side building overlooking concrete and plants.Īs this is obviously not what we booked, we needed to deal with the situation. Nothing about this hotel room was close to the beautiful ocean view we have been looking forward to for months. Without any warning we were dumped into a ground floor room that looks out at green vegetation and an adjacent concrete hotel building. ![]() The room type that we chose, a hotel room with ocean view, wasn’t available. The problem: our wonderful hotel, the Avila Beach Hotel in Curaçao, has been overbooked. We ran into issues that you would only expect during peak season overtourism days that we all came to know before the pandemic. ![]()
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